1) Unless you were presented with additional information during the loading of the shop, advising you that your computer/ browser will only permit browing, rather than full shopping, then you are able to shop online. If yours was one of the few systems which cannot use the shop interactively, then please feel free to e-mail your order to us and we will advise total cost and shipping cost by return. Do remember to include your full postal delivery address and return e-mail address if sending an order by e-mail.

2) On the shopping pages you will generally find one or more 'order' buttons such as :

Click on this button after entering your required quantity into the box next to the item you wish to purchase. The product will be added to the basket.

3) As soon as you have selected a product to add to your basket, you will be transferred to the Review page where you can see the current contents of your basket (you can get to this page at any time by clicking on the Review button in the menu on the left hand side of the screen, or by clicking on to one of the Review buttons which appear within the catalogue pages.

On the Review page it is also possible to remove an item from your basket (click on the 'remove' checkbox at the right of the line against the item you no longer require) or, in most cases, amend the quantity of the item you require; (click anywhere outside the printed page area to implement these changes). If such changes are not appropriate, for example where special prices have been offered for quantity purchases you may not be able to change the quantity or remove an item except by emptying the basket.

At the top of the Review page is a line of buttons which give you choices of action from this point. The most used is the "Continue Shopping" button which returns you to the page from which you ordered the last item added to the basket.

You may also return to the entrance to the shop - the first page - by pressing the button:

If you have now selected everything that you wish to purchase on this visit to Inrange Online, then the next stage is to check out. To do this, press the button:

Then follow the instructions from 4, below.

Before going to the cashier, you may wish to check out our terms and conditions of trade, which can be seen by pressing the button:

It may be that you decide that you have made some poor shopping choices and you now wish to empty your basket and start over again. If this is the case, press the button:

4) Once you are ready to pay, you are transferred to the Cashier page, where you are asked to enter your personal details to enable us to ship the goods to you and for you to effect payment. Note that prompts for all inputs appear in the field in the bottom left hand corner of the screen window.

Firstly, you may enter a Purchase Order number, if this is a business order, or a personal reference number for this order, which will appear on all communications regarding the order. If you do not enter a value, the system will assign a unique order reference automatically.

To move from field to field, use the <tab> key on your keyboard, or click in the field into which you wish to enter information. Unless yours is a commercial organisation, you can ignore the Company Name field. Take care when entering your name and postal address; if you are paying by credit card, this must be the name and address to which the card is registered. Unless you enter a second specific delivery address, below, this address will also be used as the deivery address. Make sure that you pick the correct location/ delivery location country from the dropdown box(es) since this value is used in calculating shipping costs and will be the final line of your delivery address. The Post / Zip code is used in payment validation and should be entered, if you have such a code.

European (EU) customers are charged VAT at the UK rate (17.5%) on their purchases, unless they are VAT registered. VAT registered EU customers should enter their VAT registration number, including the national prefix (e.g. FR/BE/DE/GR etc.) in the box provided so that goods can be supplied VAT-free. Finally, if you wish to convey any additional information regarding your order, please enter this in the box marked "Additional Information" at the bottom of the page (you may have to scroll the page to see this). If you wish to amend any of the data entered, simply click within the required field and make the amendments.

At this stage, you should be ready to move on to the actual payment process. Should you wish to return to check the shopping basket contents on the Review age, now is the time to press the

button in the bottom right hand corner of the page. Most likely though, all is well and you need to press the button to allow you to move on to the final stage of placing your order.

5) The final payment page shows a summary of your order with final pricing, including shipping costs and any applicable UK taxes (EU customers only). Once you are staisfied that your order is correct, select a payment method for the dropdown menu headed " Please choose PAYMENT METHOD". Choose the payment method and click on the "Send Order Now" button to submit your order. This will generate an e-mail to you - if you entered your e-mail address correctly - and submit your order to Inrange Online. You should receive an e-mail confirmation of your order within a few minutes. The e-mail will also contain notes/ instructions to you regarding any action you need to take to complete payment for the goods. Your order will have a reference number which should be quoted in any correspondence and with your payment. If you have entered insufficient data to allow the order to be paid for using the chosen method, a prompt will appear in the bottom left hand corner of the page. You can then use the

button to go back and fill in the missing data. If you are unsure about the contents of your basket and want to make changes, even at this late stage, you can press

6) At this stage your browser will show a window showing the address to which the order e-mail was sent and giving the option of leaving the store or returning to the shop entrance to do it all again! Press the button to make your choice.

7) The final screen is simply a Thank You to confirm that you are out of the store. At this stage you may disconnect from the Internet, unless you have other browsing to do. Your goods will be despatched as soon as we receive cleared payment.

Should you experience any problems in using this online shop, we would really appreciate being told. It is only by understanding the real-life experiences of other users of the system that we can improve it and eliminate any problems that may be present in the software. Thank you for your help.

Shipping Costs will be added to all orders outside of the UK. After choosing the destination country , but before you commit to payment, you will see the shipping charge.